Will I lose my account balance if I activate self-exclusion?

No, your account balance is fully protected. Self-exclusion only prevents new deposits and bets. You can withdraw your funds at the end of the period or by contacting support.

Do deposit limits take effect immediately?

Yes, reducing your deposit limit or setting a new one takes effect immediately. However, increasing a limit comes with a 24-hour cooldown period — this is intentional, to prevent impulsive decisions.

Can I request self-exclusion on someone else's behalf?

Not directly. A self-exclusion request must be submitted by the account holder. However, if you believe someone close to you has a problem, contact support@live24.biz — we'll review the situation and do our best to help.

Can live24 see my self-assessment results?

The self-assessment quiz on this page runs entirely in your browser — no data is sent to our servers. It's purely for your own awareness.

live24 | Responsible Gaming — Play Safe in Bangladesh

Responsible Gaming — Safe Gaming Guidelines on live24

Gaming is about fun, excitement, and entertainment — but when it goes beyond that, it becomes a problem. live24 always wants you to play responsibly, know your limits, and keep gaming in its rightful place.

1 Why Responsible Gaming Matters

Thousands of players enjoy gaming on live24 every day — most of them play within healthy limits. But for some, gaming can gradually spiral out of control. That's not a sign of weakness; it's a real issue that can happen to anyone.

Responsible play means keeping gaming as one part of your entertainment — not letting it take priority over family, work, or your wellbeing. live24 believes a happy, healthy player is the best kind of player.

live24's commitment: We're more than just a gaming platform — we're committed to the wellbeing and happiness of our members. Responsible gaming is at the heart of everything we do.

2 Building healthy gaming habits

Responsible play comes down to a few simple habits. Stick to these and gaming stays enjoyable:

Decide in advance how much you're willing to spend each day or week — and stick to it.
Set dedicated time for gaming — never let it eat into work, family, or sleep time.
Don't rush to place more bets to recover losses — this is known as "chasing losses" and it's dangerous.
Don't treat gaming as a source of income or a way to solve financial problems.
Don't hide your gaming from family or friends.
Don't game under the influence of alcohol or any other substance.
Take a short break after each session — get up, walk around, drink some water.

3 Recognising the signs of problem gambling

It's not always easy to notice when gaming habits have crossed a line. Watch out for these warning signs:

You repeatedly end up spending more than your set budget.
You're losing even more money trying to chase back what you've lost.
Lying to family or friends about your gaming.
Feeling restless or irritable when you're not gaming.
Neglecting work, studies, or family responsibilities to play.
Borrowing money or spending savings to fund gaming.
You keep trying to cut back on gaming but can't seem to manage it.
When you stop gaming, you experience sleep problems or become irritable.

If you recognise two or more of the signs above in yourself, contact live24 support right away or use the self-protection tools below.

4 live24's self-protection tools

Live24 has developed a range of self-protection tools to help members stay in control of their gaming. These tools are completely free and available at any time.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once set, reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Session Time Limit

Set a daily limit on how many hours you play. Once the time is up, your session will end automatically and your account will be temporarily locked.

Cooling-Off Period

Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, your account will be completely inactive — no deposits or bets can be placed.

Self-Exclusion

Exclude yourself from live24 entirely for a period of 6 months to 5 years. Once activated, this cannot be cancelled before the period expires.

Loss Limit

Set a loss limit in advance — once you reach it, your session will end automatically.

Reality Check

You'll receive periodic notifications reminding you how long you've been playing and how much BDT you've spent.

5 Parental Controls & Minor Protection

Live24 is strictly for users aged 18 and over. Preventing underage access is one of our top priorities.

Date of birth is verified at registration, and government-issued ID may be requested when needed.
Suspicious accounts may be suspended for verification at any time.
Use parental control software on shared computers or phones.
If your child has accidentally created an account, please notify us immediately at support@live24.biz.

Advice for Parents: Enable password protection and parental controls on your devices to prevent children and teenagers from accessing online gaming platforms.

6 Asking for help is not a weakness

Gaming addiction is a recognised condition — there's no shame in it. Reaching out for help at the right time is the smartest thing you can do. You're not alone — live24 is always here for you.

If you feel gaming is having a negative impact on your life, take action now:

Reach out to live24 support — we won't judge, we'll just help.
Talk to a family member or someone you trust.
Seek advice from a mental health professional or counselor.
Activate self-exclusion or a cooling-off period.

What's the difference between a Cooling-Off Period and Self-Exclusion?

A cooling-off period is a temporary break — from 1 day up to 6 weeks. Your account reactivates automatically once it ends. Self-exclusion is long-term — from 6 months up to 5 years — and cannot be cancelled before the period expires. Self-exclusion is the right choice for those facing serious problems.

Where can I find treatment for gaming addiction?

In Bangladesh, mental health services are available at the National Institute of Mental Health (NIMH) and various government hospitals. You can also consult any psychiatrist or counsellor. The live24 support team can point you in the right direction.