Frequently Asked Questions

Live24 FAQ — Answers to All Your Questions

From opening an account to payments, bonuses, games, and security — every question you might have about live24 is answered right here, in plain language.

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Account & Registration
A complete guide to opening your account, verifying it, changing your password, and managing your profile.
Payments & Transactions
Learn how to deposit and withdraw using bKash, Nagad, and other payment methods, and find out about transaction limits.
Bonuses & Offers
How to earn and use your welcome bonus, daily cashback, referral offers, and VIP rewards.
Games & Betting
Learn about available games, how to play, and the rules for Live Casino and Sports Betting.
Security & Privacy
Find out how secure your account and data are, plus details on two-factor authentication and our data protection policy.
Responsible Gaming
Learn how to set your own limits, take breaks, and keep your gaming experience healthy.
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Account & Registration

At live24 Registration you will need an active mobile number or email address and a valid national ID. You must be at least 18 years old. To complete your registration, Click here।

Account verification is typically completed within 15 to 30 minutes. Submitting during office hours may speed up the process. Once verified, you will be notified by SMS or email to your registered contact.

On the login page and click the "Forgot password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes less than 2 minutes.

To change your email address or phone number, please contact live support, as these are linked to your account verification. You can update your display name, profile picture, and notification settings yourself.

Before closing your account, make sure to withdraw any remaining balance. Then contact us via support chat or at support@live24.biz. Account closure requests are typically processed within 24 hours.
Payments & Transactions

live24 currently has bKash, Nagad, Rocket along with several other mobile banking methods. Direct bank transfers are also supported. For more details, visit the Payments page See.

The minimum deposit amount at live24 is just ৳200. This is significantly lower than most online gaming platforms in Bangladesh, making it easy for new members to get started.

Standard withdrawal requests between 5 and 30 minutes processing time. It may be faster during off-peak hours. Large withdrawal amounts may require additional verification, which can take 2–4 hours.

live24 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own service charges. There are no withdrawal fees either — you keep every penny of your winnings.

Wait 5–10 minutes first. If the balance still hasn't updated, take a screenshot of the transaction along with the transaction ID and contact us via live chat. Our team will resolve the issue promptly.

Maximum daily ৳5,00,000 can be withdrawn per day. VIP members have a higher limit. The maximum amount per single transaction is ৳1,00,000.
Bonuses & Offers

As a new member, Registration after registering, a welcome bonus is automatically credited on your first deposit. To learn about the bonus amount and terms, Bonus Page See.

Every day on live24, Login you'll receive a small bonus for logging in. Log in 7 days in a row to earn a weekly bonus, and 30 consecutive days unlocks a monthly VIP bonus. All bonuses are credited directly to your wallet.

Most bonuses have a Wagering Requirement applies — meaning you must wager a specified multiple of the bonus amount before you can withdraw. Each bonus has its own specific terms — Bonus page View details.

Yes! When a friend joins through your referral link and makes their first deposit, you'll receive a referral bonus. The bonus is credited directly to your wallet for every successful referral.
Games & Betting

live24 offers Slot games, Live Casino, Lottery, Sports Betting, Fishing games plus hundreds more games. New games are added every day. To browse all games, Games Page Visit us.

Absolutely. live24 is fully mobile-optimized. All games can be played directly from your browser on both Android and iOS devices. No app download needed — just open live24.biz and start playing.

live24 lottery draws happen on a regular schedule. Buy your ticket, wait for the draw, and try your luck. Tickets are available at various price points. For more details, Lottery Page See.

Yes. All games on live24 Certified RNG (Random Number Generator) technology that guarantees unbiased outcomes. Independent third parties regularly audit our games for fairness.
Security & Privacy

live24 uses SSL/TLS encryption to keep all data secure. Your password is never stored in plain text, and financial information is processed to the highest security standards.

You can enable two-factor authentication from the "Security" section in your account settings. Activate 2FA using an OTP sent to your mobile number or via an authenticator app. Keeping this enabled significantly improves the security of your account.

Change your password immediately and notify live support. Our security team will review your account promptly. If necessary, your account can be temporarily locked until the issue is resolved.

No. live24 does not sell or share your personal information with any third parties. Information may only be disclosed to relevant authorities when required by law. For more details, Privacy Policy Read more.
Responsible Gaming

Yes. You can set daily, weekly, or monthly deposit limits from your account settings. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period.

Yes. Through the "Self-Exclusion" feature, you can temporarily disable your account for anywhere between 1 day and 6 months. You will not be able to log in during this period. Responsible Gaming page Learn more.

Age verification is carried out at registration, and national ID verification is mandatory. Anyone under 18 is not eligible to open an account. Suspicious accounts are automatically flagged for review.

Just keep in mind: This FAQ page is updated regularly. If you can't find an answer to your question, reach out to our support team directly — we're always ready to help.

Why is live24 Bangladesh's most popular gaming platform?

Live24 is more than just a gaming website — it's the trusted platform for millions of players across Bangladesh. Every day, thousands of members play games, join lotteries, and enjoy bonuses. Here's what makes live24 stand out:

  • Quick Registration: Create an account in just a few minutes and start playing right away.
  • Bangladeshi payment methods: Easy deposits and withdrawals via bKash and Nagad.
  • Massive Game Collection: Slots, Live Casino, Sports Betting, lottery — all in one place.
  • Generous bonuses: Regular rewards ranging from welcome bonuses to daily cashback.
  • 24/7 Support: Get help whenever you need it, around the clock.

Everything you need to know about registration and login

Signing up on live24 is quick and straightforward. Register with your mobile number or email, verify with an OTP, and set a strong password. Complete your profile by providing your national ID details — this is essential for keeping your account secure.

If you're having trouble logging in, first make sure you're using a supported browser and that cookies are enabled. On mobile, try clearing your browser cache and attempting again.

Everything you need to know about payments and withdrawals

Payments at live24 are fully secure and fast. Deposits are generally credited to your wallet instantly. For withdrawals, please note that funds can only be sent to a mobile banking account registered in your own name. Withdrawals to third-party accounts are not permitted.

If you experience any issues with a transaction, contact the support team immediately with your transaction ID and a screenshot. Our finance team resolves any payment issues within 4 hours.

How to make the most of your bonuses

Keep a few things in mind to get the most out of live24 bonuses. First, use your bonus before it expires. Second, read the wagering requirements for each bonus — you won't be able to withdraw from a bonus until those conditions are met. Third, do not attempt to claim bonuses by creating multiple accounts — this may result in your account being permanently suspended.

Responsible Gaming — Our Commitment

Live24 believes gaming should be a source of entertainment, not addiction. That's why we provide members with a range of tools — deposit limits, self-exclusion, and reality check notifications. If you feel that gaming is affecting your daily life, take a break and reach out to our support team.

Didn't find your answer? Contact us directly

Our support team is available for you 24 hours a day, 7 days a week.

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Email Support
support@live24.biz — Expect a reply within 24 hours.
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