Legal Document · Full English Version

Live24 Privacy Policy — Our Commitment to Protecting Your Data

This policy explains in detail how important your personal data is to us — what we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
256-bit
SSL Encryption
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Sale of Data to Third Parties
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Data Deletion Guarantee
Table of Contents

1 Introduction & Purpose

Live24 (live24.biz) is a trusted online gaming platform in Bangladesh. We take the privacy of every member seriously. This privacy policy explains what information we collect, how we use it, and how we keep it secure.

By visiting the live24 website or creating an account, you agree to this privacy policy. Please take a moment to read it carefully.

Our Core Commitment: Your personal information will never be sold to third parties. We only collect the data that is strictly necessary to provide our services.

This privacy policy applies to all live24 services — including the website, mobile version, and all applications. It forms part of our Terms & Conditions an integral part.

2 What data we collect

Live24 collects two types of data — what you voluntarily provide and what is automatically collected as you use the platform.

Information provided directly:

  • Name, date of birth, and gender (at registration)
  • Mobile Number (Bangladesh)
  • Payment method details (bKash or Nagad number — full number is not stored)
  • Copy of ID document (for KYC verification — only when required)
  • Information and messages you provide via support chat

Automatically Collected Data:

  • IP address & device information (model, OS, browser)
  • Login Time & Session Duration
  • Game history & betting amounts
  • Page visit history and click patterns
  • Cookies & Local Storage Data
Data Type Reason for Collection Mandatory?
Name & Mobile Number Account Creation & Communication Yes
Date of birth Age Verification (18+) Yes
Identity Document KYC Verification (for withdrawals) Conditional
IP Address Security & Fraud Prevention Automatic
Gaming history Service Improvement & Bonus Allocation Automatic

3 Use of Data

Live24 uses collected data only for defined purposes. We never use your information for anything unnecessary.

  • Account management: To handle login, password reset, and account security
  • Payment Processing: To process deposits and withdrawals quickly and securely
  • Age & identity verification: To prevent underage access and ensure KYC compliance
  • Customer Support: To resolve your issues and provide support
  • Bonuses & Promotions: To send you relevant offers based on your preferences
  • Fraud Prevention: To detect and prevent suspicious activity
  • Legal Obligations: To comply with applicable laws and regulatory requirements
  • Service Improvement: To further improve the user experience

live24 may send you promotional SMS or notifications. You can opt out at any time from your account settings.

4 Data Sharing & Disclosure

Live24 does not sell your personal data to any third parties. However, in certain limited circumstances, information may be shared with specific parties.

Data Recipients Reason Security
Payment processors (bKash, Nagad) To process transactions Via Encrypted Channels
Identity verification services KYC Processing Contracted, Limited Access
IT & Cloud Infrastructure Data Hosting & Backup Encrypted & audited
Law Enforcement Authorities When required by valid legal order Only by court order

All third parties with whom data is shared are bound by strict privacy agreements with live24 and may not use the data for their own purposes.

Never shared: Your data is never shared with advertisers, data brokers, or any other gaming sites — under any circumstances.

5 Cookies & Tracking Technologies

The live24 website uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
  • Functionality Cookies: Used to remember your preferences (language, theme).
  • Analytics cookies: Used to understand which pages receive the most traffic and where issues may occur.
  • Security Cookies: Used to detect fraud and bot activity.

You can disable or delete cookies at any time from your browser settings. However, disabling certain cookies may affect some features of the site.

live24 does not use any third-party advertising network cookies. Our cookies are strictly limited to the live24.biz domain.

6 Data Protection Measures

Live24 employs industry-leading security technology to protect your data. Our security framework is regularly updated and audited.

  • SSL/TLS Encryption: All data transmitted between your device and our servers is protected with 256-bit encryption.
  • Password Hashing: Your password is hashed using the bcrypt algorithm — even we cannot view it directly.
  • Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
  • Firewall & DDoS Protection: Servers and data are protected against external attacks.
  • Access Control: Only authorized personnel can access specific data.
  • Regular security audits: Regular penetration testing is conducted by third-party security experts.
  • Data Backup: Data is secured through encrypted off-site backups.

In the event of a data breach: In the event of a data security breach, we will notify affected members within 72 hours and take immediate protective action.

7 Data Retention & Deletion

Live24 does not retain data beyond what is necessary. Each data type has a defined retention period.

Data Type Retention period Reason
Account information 5 years after account closure Legal obligations
Financial transaction records 7 years Audit & Legal Requirements
KYC Documents 3 years after account closure Identity Verification Records
Support Chat History 2 Years Service Quality Improvement
Log files & IP data 90 days Security Monitoring
Marketing Preferences Until consent is withdrawn Promotional communications

Once the defined retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

8 Your Rights

As a live24 member, you have several important rights over your personal data.

Right to Access
Submit a request to find out what information we hold about you.
Right to Rectification
Contact support to update any incorrect or outdated information.
Right to Deletion
You may request deletion of your data beyond what is required by legal obligations.
Right to Restrict Processing
You can request that your data not be used for specific purposes.
Data Portability
You may request an export of your data in a structured format.
Marketing Opt-Out
You can opt out of promotional messages at any time.

To exercise any of the rights listed above support@live24.biz. We typically respond within 7 business days.

9 Minor's Privacy

Live24 is strictly for adults (18+). We do not knowingly collect any data from minors.

  • Date of birth is verified at the time of registration
  • Government-issued ID verification is conducted in cases of suspicion
  • Accounts confirmed as belonging to minors are closed immediately
  • Deposited funds may be returned or forfeited in accordance with applicable law

For Parents: If you suspect your child has created an account on live24, contact us immediately at support@live24.biz.

10 Third-Party Links & Services

The live24 platform may integrate third-party services such as payment gateways and game providers. These parties maintain their own privacy policies.

  • Live24 is not responsible for the privacy policies of third parties
  • We only share the minimum information necessary to deliver our services
  • All contracted partners are required to comply with live24's privacy standards
  • Game providers can only see game results, not personal information

11 Policy Changes

Live24 may update this privacy policy from time to time. When significant changes are made:

  • A prominent notice will be published on the website
  • An SMS may be sent to your registered mobile number
  • The "Last Updated" date at the top of the page will be revised accordingly
  • Re-consent may be required for significant changes

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend reviewing this page regularly.

12 Contact Us

For any questions or requests regarding our Privacy Policy, please get in touch:

  • Email: support@live24.biz
  • Live Chat: Chat button at the bottom-right corner of the website
  • Response Time: Usually within 24–48 hours

Data Protection Officer: For privacy-related matters, contact our data protection team directly: privacy@live24.biz

Why Your Data Is Secure at live24

We're committed to protecting your privacy — not just in words, but in practice

End-to-End Encryption
Every transaction and login is protected by 256-bit SSL encryption. No hacker or third party can intercept your data in transit.
Two-Factor Authentication (2FA)
Enable two-factor authentication on your account. Even if your password is compromised, no one can access your account without the second factor.
Zero Data Sale Policy
live24 never sells your personal information to advertisers or data brokers. Your data belongs to you alone.
Scheduled Data Deletion
Each data type has a set retention period. Once it expires, data is automatically deleted or anonymized.
Regular third-party audits
Independent security experts regularly audit live24's systems. Any vulnerabilities identified are resolved immediately.
Full Transparency
We have nothing to hide. This policy clearly explains where your data goes and how it is used.
Your privacy is protected — join now

Your data is completely safe with live24. Open an account on a trusted platform and enjoy secure gaming.

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